Privacy Policy

Effective Date: October 1, 2026

CallLocker LLC ("we," "us," or "our") operates the CallLocker service. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect the following types of information when you use CallLocker:

• Account information: email address, phone number, and the Login ID and PIN used to access your locker (PINs are stored only in scrambled, one-way form)
• Stored contacts and notes: names, phone numbers, and any notes you save in your locker. This includes information about other people that you choose to store, such as your contacts' names and numbers.
• Call and messaging data: records of calls made to CallLocker (the calling number and time) and the text messages sent or received through the service. Message content is stored encrypted.
• Voice input: when you speak a name or a message during a call, your speech is converted to text by our phone provider (Twilio) so we can search your locker or send your message. We do not keep audio recordings.
• Payment information: billing details processed securely through Stripe — we do not store card numbers
• Usage data: log data such as IP address, browser type, and pages visited

2. How We Use Your Information

We use your information to:

• Provide and operate the CallLocker service
• Authenticate your identity when you call in
• Process payments and manage your subscription
• Send service-related emails (e.g., receipts, security notices)
• Improve and troubleshoot the service
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We share information only with trusted third-party providers necessary to operate the service:

• Supabase — database and authentication
• Twilio — phone calls and SMS messaging
• Stripe — payment processing
• Replit — backend API and server-side processing
• Cloudflare — hosting and content delivery

Each provider has its own privacy policy and is contractually required to protect your data. We also use Google (Apps Script) to deliver messages you send through our Contact page.

Text messaging: We do not sell, rent, or share your mobile phone number or your text-messaging opt-in with any third party for marketing purposes. Phone numbers are used only to provide the service.

Family plans: The account owner (admin) of a Family plan can see and manage every locker on that plan, including each locker's contacts and notes.

4. Data Retention

We retain your data for as long as your account is active. Contacts, notes, and lockers you delete are permanently removed within 30 days. If you delete your account, your contacts, notes, messages, and personal information are permanently removed from our systems within 30 days. Cancelling a subscription does not delete your data. Text messages sent or received through CallLocker are automatically and permanently deleted 90 days after they are sent or received.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of non-essential communications

To exercise any of these rights, email us at support@calllocker.net.

6. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure authentication, and access controls. However, no system is 100% secure — use a strong, unique PIN for your locker.

7. Cookies & Local Storage

CallLocker uses your browser's local storage to keep you logged in, to remember your theme (light/dark mode), and to remember a plan you picked before signing up. We do not use advertising or tracking cookies.

8. Children's Privacy

CallLocker is not intended for anyone under 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the site. Continued use of the service after changes constitutes acceptance.

10. Contact

Questions or concerns? Email us at support@calllocker.net.